Find answers to common questions about your Paykudy card, account security, and global transfers.
You can order your physical Visa/Mastercard directly from the Paykudy app dashboard after verifying your identity. Shipping usually takes 3-5 business days.
Paykudy offers a "Zero-Fee" basic tier. We only charge for specific card-related actions like international ATM withdrawals or expedited shipping.
You can instantly freeze your card from the "Cards" tab in your app. This prevents any unauthorized transactions while you look for it or order a replacement.
Your funds are held by our licensed partner banks and are insured up to the maximum limit allowed by financial regulations.
Our agents are always online to help you with urgent transaction issues.
Most customer inquiries are resolved within the first 2 hours of contact.
Support available in multiple languages to serve our global citizen base.
If you couldn't find what you're looking for, our team is just a message away.
Contact Support Team